In this episode, Jordan Furlong gives us precious advices and insights on the following topics :
– The evolution of the legal market and the new players in Canada, the United States and Europe;
– How he imagines the ideal law firm;
– How to change the business model of law firms to encourage innovation and provide a better experience to clients;
– The importance for law firms to define precisely their values, purpose and ideal markets and clients;
– How law firms can differentiate and compete in the market;
– How to build a client-centered law firm and provide a better customer experience and service;
– What we should change in legal education, recruitment and training of lawyers.
Very inspiring !